TERMS & CONDITIONS
Please read below policies before purchasing a wig from us
GENERAL
The terms and conditions on our site set out the basis on which you can use our website.
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Upon placing an order for our services, you are therefore accepting these terms and conditions, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.
TERMS OF SALE
By placing an order online with www.diosalondon.com, you are offering to purchase a product and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.
By placing an order you undertake that you are 18 or over, all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
Dispatch times vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we are not be responsible.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund.
PRIVACY POLICY
This policy explains how we use any personal data that you provide to us, or that we collect from you whilst you visit our site. We do update this policy from time to time so please do review this regularly. Diosa London is committed to preserving the privacy of our visitors. Any information provided will be regulated In accordance with the Data Protection Act 1998. We will not disclose any personal information to any other party without consent and will only use your information for the purposes of transactions made through our website and fraud prevention.
In running and maintaining our website we may collect and process the following data: Information about your use of our site including details of your visits such as pages viewed and the resources that you access (including traffic data, location data and other communication data) Information provided voluntarily by you (e.g. when you register for information or make a purchase) Information that you provide when you communicate with us by any means.
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below: Where we are legally required by law & for fraud protection and to reduce the risk of fraud.
RETURNS POLICY
Due to the nature of our products, refunds are prohibited and all sales are final.
Exchanges are permitted provided that none of the following terms and conditions have been breached:
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All orders must be returned in the original packaging.
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All returns/exchanges must be made within 72 hours of recorded receipt
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Returns/exchanges where the seal holding the hair extension in place has been removed will be refused.
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Customers will be responsible for the shipping and handling costs of their return/exchange, therefore we strongly advise sending parcels through a tracked courier service, since we will not be liable for any lost items.
*Customised orders cannot be returned or exchanged under any circumstance.